Below is summary of WATERMARK DESIGNS’ product guarantees, warranties, commercial policies, cancellation and returns policies, pricing, shipment, and payment terms. The summary outlines the conditions under which warranties are valid, exclusions, and the responsibilities of the purchaser and installer. Full details of our current policies, which we may update periodically, are available via the WATERMARK DESIGNS website (www.watermark-designs.com).
Limited Lifetime Warranty
WATERMARK DESIGNS offers a limited lifetime warranty on most of its products to the original owner of the residential property in which the product(s) were first installed. This warranty covers defects in material and workmanship for the lifetime of the owner and is non-transferable. However, product parts made of crystal, glass, porcelain, stone, wood, and certain handles are excluded. Finishes on pop-up assemblies and drains are also excluded. For products to remain eligible for coverage under the warranty, proper installation practices must have been followed, including thorough flushing of lines before installation and the use of in-line filters or softened water to prevent damage. The warranty is void if the product is altered, misused, neglected, cleaned improperly, installed outdoors, or repaired with inappropriate replacement parts. Use of lead-based acidic adhesives or premature installation before construction completion will also void the warranty.
Warranty Details
• Finish Warranty: Uncoated polished brass, aged brass, and living finishes are excluded from finish warranties as they naturally change over time, especially in marine or coastal environments. Copper and gold finishes have a five-year warranty from the date of purchase.
• Valve Warranty: Ceramic disc valves for lavatory faucets, tub/showers, and Roman tubs are warranted for the duration of home ownership. Other valves have a two-year warranty. Instant hot water tanks carry a three-year limited warranty.
• Exclusions: Damage from alteration, misuse, improper cleaning, mineral buildup, corrosion from saline or corrosive exposure, outdoor use, natural disasters, or negligence are not covered. Labor charges related to uninstalling or reinstalling are excluded.
• Warranty Scope: The warranty covers replacement of defective parts but excludes labor and other expenses. The warranty is exclusive and replaces all other warranties.
• Please see Watermark Designs’ website for full warranty terms and conditions.
Commercial Warranty
For industrial, commercial, or business use, including rental properties, the warranty conditions are the same as residential but limited to one year for finishes, cartridges, and mechanical components. Implied warranties such as merchantability and fitness for a particular purpose are disclaimed for commercial purchasers.
Cancellation Policy
Orders must be canceled within 48 hours of purchase order issuance to avoid a minimum 25% restocking fee. Cancellations after shipment incur at least a 30% restocking fee. Custom component products are non-cancellable.
Returns Policy
• Returns require a written Return Goods Authorization (RGA) and must be in original condition within 30 days of the RGA date.
• Products and packaging must be in perfect condition to avoid refusal of credit or restocking fees up to 100%.
• Shipping costs for returns are the dealer’s responsibility.
• Returns after six months are not accepted.
• Restocking fees vary between 30-50% for all eligible returns
• Used toilet brush sets are not accepted for return due to hygiene.
• Bespoke, custom, or special orders are final and non-returnable unless a verified manufacturing defect exists.
• Roman tub roughs are not sent ahead to prevent installation errors unless a waiver form is signed.
Pricing Policy
• Products combining components from multiple series are priced based on the highest-priced series.
• Products with mixed finishes are priced according to the highest-priced finish group and follow the longest lead time.
Shipment Policy
• Freight is free on regular priced shipments of $1500 or more to one location, excluding display and specially quoted orders.
• Freight collects or third-party shipments incur a $5 handling charge per shipment.
• Expedited orders incur a 25% fee, with lead times varying by finish and customization. Expediting fees are charged only if the quoted lead time is met.
• Rush orders require a separate “Expediting Fee” line item on the purchase order.
• Cancelled orders with expediting fees are subject to a 35% restocking fee